Ringblaze

Saved replies can save your team time by allowing them to quickly select and use predefined responses to customers.

This feature is available on both the web and mobile apps.

Within the messaging input, click the Saved Replies button

Choose a title for the saved reply along the content.

Select "Share with everyone" if you want your team members to use the shared replies as well.

1. Within the messaging input, click the Saved Replies button
2. Click Add New
3. Choose a title for the saved reply along the content.
4. Select "Share with everyone" if you want your team members to use the shared replies as well. 
5. Click Add

Within the messaging input, click Saved Replies button

Click the pencil icon (edit) next to a saved reply that you want to edit

1. Within the messaging input, click Saved Replies button
2. Click the pencil icon (edit) next to a saved reply that you want to edit
3. Update the saved reply
4. Click Save

Click the trash icon (delete) next to a saved reply that you want to delete

1. Within the messaging input, click Saved Replies button
2. Click the trash icon (delete) next to a saved reply that you want to delete
3. Confirm the deletion

When you entering a message, click the Saved Replies button

The saved reply will be insert into the messaging input

Update the message content if you want and click Send button to send the message.

1. When you entering a message, click the Saved Replies button
2. Click on a saved reply you want to use
3. The saved reply will be insert into the messaging input
4. Update the message content if you want and click Send button to send the message.

Saved replies

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